Shipping policy

Effective Date:Dec 6th 2024

Thank you for shopping at Genora! We strive to make your shopping experience seamless, including getting your orders to you as quickly as possible. Below are the details of our shipping policy:

1.Shipping Destinations

We currently ship to all 50 U.S. states and [list any other countries or regions you ship to, if applicable].

2.Shipping Options and Costs

We offer the following shipping options:

● Standard Shipping

○ Delivery Time: 5–7 business days

○ Cost: Free on orders over 50;50;5.95 for orders under $50

● Expedited Shipping

○ Delivery Time: 2–3 business days

○ Cost: $12.95

● Overnight Shipping

○ Delivery Time: 1 business day

○ Cost: $24.95

Shipping costs and delivery times are estimates and may vary depending on your location and product availability.

3.Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

4.Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping carrier’s website.

5.Shipping Delays

While we do our best to deliver your order on time, factors such as weather, carrier delays, or customs clearance (for international orders) may cause delays. We appreciate your patience and understanding in these situations.

6.International Shipping

For international orders, additional customs fees, taxes, or duties may apply. These fees are the responsibility of the customer and are not included in the order total.

7.Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it, please contact your local post office or shipping carrier first. If the issue cannot be resolved, contact us at [Your Contact Email] within 7 days of the delivery date for assistance.

8.Contact Us

If you have any questions about our shipping policy, please contact us at:

Genora

Email: [email protected]

Phone: 503-222-5555