Return and refund policy

Effective Date:Dec 6th 2024

We want you to love what you buy from Genora. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below:

1.Return Eligibility

● Items must be returned within30 daysof the delivery date.

● Items must be unworn, unwashed, and in their original condition with all tags attached.

● Proof of purchase (order number or receipt) is required for all returns.

2.Non-Returnable Items

The following items are final sale and cannot be returned:

● Underwear, swimwear, and accessories (for hygiene reasons)

● Items marked as "Final Sale" or "Non-Returnable"

3.How to Initiate a Return

To initiate a return, follow these steps:

1. Visit our Returns Portal at [Insert Returns Portal Link] or email us at [Your Contact Email] to request a return authorization.

2. Pack the item(s) securely in their original packaging.

3. Include the original packing slip or order confirmation email.

4. Ship the package to the address provided in your return authorization.

4.Return Shipping Costs

● Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).

● We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.

5.Refunds

● Once your return is received and inspected, we will process your refund within 5–7 business days.

● Refunds will be issued to the original payment method. Shipping costs are non-refundable.

● Sale items will be refunded at the purchase price.

6.Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order on our website.

7.Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [Your Contact Email] within 7 days of delivery. We will provide instructions for returning the item and will cover the return shipping costs.

8.Contact Us

If you have any questions about our return policy, please contact us at:

Genora

Email: [email protected]

Phone: 503-222-5555